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2016-2017 Civic Leadership Academy Program Descriptions

CLA


2016/2017 CLA Program Brochure

Registration Forms

Check-in time is 8:30 AM for morning workshops, 12:30 PM for afternoon workshops, and 8:30 AM for full-day workshops. Refreshments will be provided.

Local Law Enforcement Civil Rights Liability in Today’s Environment

Presented by Jacob Karaca and Gregory Smith, Klein, Thorpe & Jenkins, Ltd. (Presenter bios)
Sept. 12, 2016, 9:00 AM - 1:00 pm (check-in time begins at 8:30 AM)
NIU-Naperville

The actions of local law enforcement personnel are subject to scrutiny under Federal civil rights laws. Learn the areas where local law enforcement may be subject to liability under the civil rights laws, including false arrest, excessive force, unlawful search and seizure, and so on. Strategies for minimizing risks under civil rights laws will be explored, along with best practices for local law enforcement agencies.

Objectives

  • Understand the Federal laws that apply to local law enforcement activities
  • Gain insight into potential claims and defenses arising out of local law enforcement activities
  • Learn strategies to minimize risks associated with potential liabilities under Federal laws applying to local law enforcement activities

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Human Resources

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement, Management & Quality Assurance
8. Democratic Advocacy & Citizen Participation

NEW This Year!

Know Your Nonprofit Numbers - Part 1: Purpose - Values, Vision, and Mission

Presented by Alicia Schatteman, PhD, Associate Professor with joint appointments to the Department of Public Administration and the Center for NGO Leadership and Development (Presenter bios)
September 14, 2016, 1:00 PM – 5:00 PM
Giving DuPage - DuPage County Administration Building


Nonprofit organizations exist to serve a public purpose and therefore all of their work must focus on mission. It is critical for organizations to routinely evaluate their efforts and their mission. Using examples and exercises, you will critically evaluate your organization's culture in relation to its values, vision and mission.

Objectives

  • Identify and evaluate your organization's core values, vision and mission
  • Discover the "why" your organization exists
  • Learn about the nonprofit life cycle and where your organization is on this life cycle
  • Evaluate your organization's culture and impact on mission

Civic Leadership Specialization Tracks:
Governmental
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
3. Functional and Operational Expertise and Planning
4. Citizen Service
8. Democratic Advocacy & Citizen Participation
13. Strategic Planning

NEW This Year!

Know Your Nonprofit Numbers - Part 2: People - Boards, Staff, and Volunteers

Presented by Alicia Schatteman, PhD, Associate Professor with joint appointments to the Department of Public Administration and the Center for NGO Leadership and Development (Presenter bios)
September 21, 2016, 1:00 PM – 5:00 PM
Giving DuPage - DuPage County Administration Building

Staff, volunteers and Board members are all important human resources to nonprofit organizations. Determine if you are utilizing them effectively and planning for tomorrow. This workshop is for volunteers including Board members, as well as staff. Evaluate your organization in terms of its ability to get the right people to advance your organization forward including recruitment, training, retention and evaluation of Board members, volunteers and staff. Is your organization reflective of the community you serve? Do you have a succession plan in place? How can technology solutions improve human resource management? This workshop provides answers to these questions and more.

Objectives

  • Evaluate your organization’s overall human resources needs
  • Evaluate your Board’s capacity, skills and leadership
  • Effective recruitment strategies for Board members and staff

Civic Leadership Specialization Tracks:
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
4. Citizen Service
8. Democratic Advocacy & Citizen Participation
12. Human Resources Management

NEW This Year!

Know Your Nonprofit Numbers - Part 3: Performance - Financial Efficiency

Presented by Alicia Schatteman, PhD, Associate Professor with joint appointments to theDepartment of Public Administration in the School of Public and Global Affairs and the Center for NGO Leadership and Development (Presenter bios)
September 28, 2016, 1:00 PM – 5:00 PM
Giving DuPage - DuPage County Administration Building

All organizations are concerned with keeping expenses down while growing revenue. What are the tradeoffs? Is your organization disciplined when it comes to sticking to realistic budgets? Are you able to decrease costs by introducing more cost effective processes? What are your financial numbers (ratios) that indicate financial health to your external audiences? This workshop provides answers to these questions and more.

Objectives

  • To determine your organization’s fiscal discipline
  • To calculate financial ratios related to operational and capital needs
  • To review your processes for potential financial efficiencies

Civic Leadership Specialization Tracks:
Community/Economic Development
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
4. Citizen Service
8. Democratic Advocacy & Citizen Participation
10. Budgeting
11. Financial Analysis

NEW This Year!

Know Your Nonprofit Numbers - Part 4: Performance - Program Effectiveness

Presented by Alicia Schatteman, PhD, Associate Professor with joint appointments to the Department of Public Administration in the School of Public and Global Affairs and the Center for NGO Leadership and Development (Presenter bios)
October 5, 2016, 1:00-5:00 PM
Giving DuPage - DuPage County Administration Building

The need in the community is great and nonprofit organizations help to solve some of the greatest social problems. How do you know you are meeting those challenges? Can you show the impact your organization is having? It’s not measuring for measuring sake, but instead measuring what matters. Learn where to start with implementing a performance measurement system. Evaluate your organization’s culture and capacity to make evidence-based decisions.

Objectives

  • To articulate the impact you want to be able to show in the community
  • To evaluate your organization’s culture and readiness to be results-focused

Civic Leadership Specialization Tracks:
Community/Economic Development
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
4. Citizen Service
5. Performance Measurement/Management and Quality Assurance
8. Democratic Advocacy & Citizen Participation
10. Budgeting
11. Financial Analysis

Government Communications 101: From Traditional Communications Tools to Popular Social Media Techniques

Presented by Ann Tennes, Director of Marketing and Communications, Village of Skokie; Cheryl Fayne-dePersio, Communications Manager, Village of Northbrook; and Allison Albrecht, Communications Manager, Village of Schaumburg (Presenter bios)
October 6, 2016, 9:00 AM - 4:00 pm
NIU-Hoffman Estates

Do you know how to effectively write a press release? Develop content for your website, newsletter, public access channel, etc.? Hold a press conference? This workshop is designed to focus on the traditional communications tools communities have access to. Do you dread working with the media? You won’t after taking this workshop. Building relationships and knowing how to communicate with the media are the keys to success. We are living in an information age and targeting the news media has become one of the most effective methods for transmitting information to the public.

In addition to learning how to utilize traditional communications tools, this workshop is also designed to shift your thoughts about social media from timid curiosity to confident champion. Yes, it will cover the basic terms and definitions but most importantly, it will give you the basis for understanding the structural characteristics of this new media form. We'll discuss the top social networks and how your agency should be using them to communicate. You'll also leave with several new tools in your social media arsenal, from cross-platform publishing to monitoring and measurement.

You will be guided to greater understanding of the ins and outs of creating compelling content for use in different communications outlets. You’ll learn practical approaches and tips to develop content that grabs the attention of your audience, allowing you to not only share your message, but more importantly, to create a personal connection that opens the door to further communication.

Case studies will be presented to illustrate how video content was created and implemented for communications purposes, and to demonstrate how in some cases, this content can serve double-duty as both an outward-facing and internal communications strategy.

Bringing along your laptop, iPad or smartphone is suggested but not mandatory for this interactive session -- we’ll get as hands-on as possible. Come prepared to get involved as key concepts will be illustrated through interactive group exercises.

Objectives

  • Empower existing supporters to spread your message within their own networks
  • Develop cost effective video content for multiple distribution channels
  • Utilize best practices when creating a content strategy
  • Build and maintain a working relationship with local media outlets
  • Develop compelling content that is tailored to your audience(s)
  • Utilize the top social networks for communication, marketing, and customer service
  • Leverage technology to engage and collaborate with stakeholders
  • Discover how best to deal with the challenges and benefits presented by inward vs. outward facing distribution
  • Create a communications policy to ensure that the highest of professional standards are met when disseminating information through your organization’s communication tools

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
4. Citizen Service
7. Technological Literacy
8. Democratic Advocacy and Citizen Participation
16. Media Relations

Know Your Nonprofit Numbers - Part 5: Promote - Communicating

Presented by Alicia Schatteman, PhD, Associate Professor with joint appointments to the Department of Public Administration in the School of Public and Global Affairs and the Center for NGO Leadership and Development (Presenter bios)
October 12, 2016, 1:00–5:00 PM
Giving DuPage - DuPage County Administration Building

If you are managing your human resources, your financial efficiency and showing significant impact, how do you communicate those messages? Are you utilizing print and digital forms of communications effectively? Are you reaching yours? Do you have a communications plan to deliver those messages? Are you improving transparency and accountability through publicly available documents, the media and online? This workshop provides answers to these questions and more.

Objectives

  • To examine your current communications practices
  • To determine areas of opportunity to improve your communications practices
  • To explore the potential of technology to improve your communications practices

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas
4. Citizen Service
8. Democratic Advocacy and Citizen Participation
7. Technological Literacy
16. Media Relations


NEW This Year!

Strategic Planning - The Basics

Presented by Greg Kuhn, PhD, Assistant Director of Public Management and Training, Center for Governmental Studies, Northern Illinois University, and Craig Rapp, Senior Research Associate, Center for Governmental Studies, Northern Illinois University, and President of Craig Rapp, LLC (Presenter bios)
October 18, 2016, 1:00 – 5:00 PM

NIU-Naperville

This workshop will serve as a “guided tour” of the practical techniques and fundamental components of strategic planning processes. The session will focus on introducing participants to the various elements that comprise a successful and holistic strategic planning process. Whether you’re in government or any kind of public service organization, strategic plans are one the central techniques for progressive leadership and management. Topics will include stakeholder input, environmental scanning, SWOT analysis, prioritization, communication and implementation. The workshop leaders will focus on building skills and awareness for participants that have never done, or, already have done-- but want to improve, strategic planning in their organization.

Objectives

  • Explore the basic elements of the most common strategic planning approaches
  • Understand the core components of strategic planning processes including advantages and disadvantages
  • Learn how strategic planning fits into other organizational functions, such as budgeting and accountability
  • Recognize the importance of implementation and the action planning phase of a thorough strategic planning process

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
4. Citizen Service
8. Democratic Advocacy & Citizen Participation
10. Budgeting
11. Financial Analysis
13. Strategic Planning


Data Tools & Sources for Decision Makers

Presented by Sherrie Taylor, Research Associate/Demographer, Center for Governmental Studies, Northern Illinois University (Presenter bios)
November 8, 2016, 9:00 AM – 1:00 PM
NIU-Naperville

Have you been struggling with public data collection? What is even available and do you know how to navigate the many public data sites to find what you need? We live in the information age and it can be overwhelming as federal and state agencies publish their data in different formats, locations, and varying levels of geography. This worikshop will review several sites and provide tutorials on how to find their data and provide some tricks of the trade as to how you can quickly grab what you need. Data sites such as the U. S. Census Bureau and the Illinois Department of Employment Security will be focused upon, along with time to review additional sites upon request. There is a lot more to these sites that are little known and can give you a greater understanding of your region. Illinois is facing many challenges today and the data is reflecting the consequences of those challenges. Do you know what is taking place in your region? The workshop will be hands-on so bring a laptop with you to follow along.

Objectives

  • To learn what kind of data is available and where
  • To learn how to save time doing data collection
  • To learn the limitations of public data sources

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas
1. Staff Effectiveness
2. Policy Facilitation
4. Citizen Service
6. Initiative and Innovation
7. Technological Literacy
8. Democratic Advocacy & Citizen Participation
10. Budgeting
11. Financial Analysis
12. Human Resources Management


NEW this Year!

GIS Introduction

Presented by Sherrie Taylor, Research Associate/Demographer, Center for Governmental Studies, Northern Illinois University (Presenter bios)
November 29, 2016, 9:00 AM – 1:00 PM
NIU-Naperville

Have you wondered what GIS (Geographic Information Systems) is all about? Do you have budgetary constraints preventing access to a high-tech GIS? This workshop will review what a GIS is and how you can apply it to your everyday decision-making. 95% of all data is spatially related so mapping those data to find spatial patterns or determine where a firehouse should be located for maximum efficiency are just a few roles that GIS can play. If you are not planning to utilize GIS yourself, being aware of what it can do and how to apply the many available tools will enable you to make better decisions. We will review the purpose of GIS and the many facets, along with maps you can make using Google Earth without any sophisticated GIS, and review open source solutions.

Objectives

  • Explore and understand the depth, breadth and power of GIS as a tool for decisions & service
  • To learn what is available if budgets are too tight for a GIS
  • To understand how GIS can help with decision-making

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
6. Initiative and Innovation
7. Technological Literacy
8. Democratic Advocacy & Citizen Participation

New Civics and the Impact of Globalization

Presented by Greg Kuhn, PhD, Assistant Director of Public Management and Training, Center for Governmental Studies, Northern Illinois University (Presenter bios)
November 30, 2016, 9:00 AM – 4:00 PM
NIU-Naperville

* This is one of two core workshops required to earn a CLA ‘Certificate of Achievement’ -The two core workshops are: “Leadership Lessons: Trying Times Demand Sound Leadership” and “New Civics and the Impact of Globalization,” plus the equivalent of two full-day workshops

The purpose of the workshop is to explore the impact of globalization in our communities and region. Participants will be able to understand the demographic, development, and economic factors that will determine the competitive advantage of local places in an increasingly global world. Vertical and horizontal global networks and current trends affecting our region will be reviewed, including the region’s role in the global economy. Discuss strategies in coping with the challenges and maximizing the opportunities of increased competition and interconnectivity in the global economy that impact communities, local government, region, and state.

Objectives

  • Understand the reach and impact of globalization: what it is and how it affects local communities, policy choices, and dynamics
  • Examine specific demographic, economic, and development trends in northern Illinois that are associated with globalization
  • Learn strategies being used by civic leaders to position their communities for success in an increasingly competitive and connected world

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Human Resource
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
4. Citizen Service
6. Initiative, Risk Taking, Vision, Creativity, and Innovation
8. Democratic Advocacy and Citizen Participation
9. Diversity
13. Strategic Planning


Are You the Perfect Board Member? What You Need to Know In Order to Lead and Govern

Presented by Tracy Rogers, Research Associate, Center for P-20 Engagement, Northern Illinois University (Presenter bios)
December 8, 2016, 9:00 AM – 1:00 PM
Giving DuPage / DuPage County Administration Building

Are the right people driving your bus? Board development is an ongoing process that ensures the Board has the knowledge, skills, and experience necessary to effectively meet the governance, functional, and expert needs of the organization. Board development is an investment in money, time and talent. The right mix of people with a passion for the purpose can advance the organization to greater success.

Don’t have the Board members you need to serve the organization and can’t keep the great ones you have recruited? Building a strong and reliable nonprofit Board of Directors is no easy task, but leveraging simple best practices and innovative strategies can mean the difference between an engaged, effective Board of Directors and a social club with minimal leadership. There are new strategies and vehicles for recruiting Board members and concrete steps your organization can take to set up the Board, and your nonprofit, for success. This workshop is designed for both nonprofits recruiting Board members and individuals looking to join Boards.

The workshop will address common Board governance, voting and procedural issues, as well as an exploration of those issues generally encountered by Boards in operating under the Open Meetings Act and the Freedom of Information Act, using practical examples and decisions issued by the Illinois Public Access Counselor in the Office of the Attorney General.

Objectives

  • Build a diverse recruitment strategy
  • Retain outstanding Board members
  • Conduct due diligence before joining a Board

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
9. Diversity
12. Human Resources Management
14. Advocacy and Interpersonal Communication


Participatory Budgeting - Engaging the Public in Public Decision Making

Presented by Kurt Thurmaier, PhD, Presidential Engagement Professor and Chair,Department of Public Administration in the School of Public and Global Affairs, and Maria Elaine Hadden, Project Manager, The Participatory Budgeting Project (Presenter bios)
January 18, 2017, 1:00 PM – 5:00 PM
NIU-Naperville

What is participatory budgeting (PB) and how has it worked in communities around North America? We will introduce you to PB, run a demonstration exercise walking you through an abbreviated PB cycle, and give you easy ways to learn more. Participatory budgeting is a different way to manage public money, and to engage people in government. It is a democratic process in which community members directly decide how to spend part of a public budget. It enables taxpayers to work with government to make the budget decisions that affect their lives. This workshop will introduce participants to the PB process illustrating how government works and how people can engage in democracy by crafting processes that bring neighbors together across divides to build stronger communities, and connect residents, experts, and officials to make better decisions together.

Objectives

  • Gain understanding of the history and development of Participatory Budgeting
  • Build individual skills and knowledge in Participatory Budgeting

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
2. Policy Facilitation
3. Functional and Operational Expertise and Planning
10. Budgeting

Investing in Organizational infrastructure for Nonprofits: Spend Money to Make Money

Presented by Kristin C. Miller, Principal, Clark Miller Consulting (Presenter bios)
January 24, 2017, 9:00 AM – 1:00 PM
DeKalb County Community Foundation

Every organization has daily challenges and no matter the size of your organization there are three simple truths: Never enough time. Never enough money. Never enough staff. You know your organization needs to raise more money but which resources do you direct and when do you do it? Join in this dynamic, interactive workshop that focuses on investing in the resources and relationships your nonprofit needs to increase fundraising now.

Objectives

  • To understand why an organizational infrastructure is essential to supporting the development/fundraising process within a nonprofit organization.

  • To identify the organizational components critical for fundraising success.

  • To understand which capital resources should be directed to raising more money and when.

  • To review and explore examples of nonprofit organizations working to build a culture of philanthropy through a strong infrastructure to support fundraising success.

Civic Leadership Specialization Tracks:
Community/Economic Development
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional and Operational Expertise and Planning
4. Citizen Service

Strategic Planning - Issue Based and Directed

Presented by Stacy French Reynolds, Anchor Advisors, Ltd. and Tracy Rogers, Research Associate, Center for P-20 Engagement, Northern Illinois University (Presenter bios)
February 1, 2017, 9:00 AM – 4:00 PM
Giving DuPage/DuPage County Administration Building

This workshop will be hosted in two parts with the morning session focused on the impact of strategic planning on local government, nonprofits, and corporate industry, and local businesses. Strategic planning is participatory and necessary for organizations as a means of determining their path ahead. The strategic and focused use of a plan can result in success in executing operational plans to drive economic and community development. Organizations engaged in planning are considered to be forward thinking, identifying future challenges while creatively solving problems when looking at the organization as a whole. Afternoon discussion will center on the differences between sectors' strategic plans and how an individual's role and job plays a crucial part in making a functional and successful plan. Individuals will learn how to be an effective participant in the planning process. Register for this workshop and participate in hands-on activities with scenario planning and a sector-driven exercise.

Objectives

  • Understand different strategic planning approaches and techniques and their attendant advantages and disadvantages
  • Gain understanding of the importance of strategic plan implementation and follow-up through best practice applications
  • Learn how strategic planning fits into other organizational functions, such as budgeting and accountability

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
4. Citizen Service
13. Strategic Planning

Ethical Leadership: Oxymoron to Government Employees?

Presented by William McCoy, PhD, Director of BELIEF Initiative, College of Business, Northern Illinois University (Presenter bios)
February 16, 2017, 9:00 AM – 1:00 PM
NIU-Hoffman Estates

Statistics show that 10% of the population will choose to do the right thing regardless of the temptation that is before them, while 5% of the population will make the wrong choice most if not all of the time. That leaves 85% of the population that can go either way depending on the circumstances. Join us as we examine the issues that formulate ethical dilemmas in various professional venues, and the decision-making framework that can keep you and your colleagues out of trouble. This interactive workshop encourages participants to learn how to be the best ethical leader possible.

Objectives

  • Learn the basic concepts of fraud
  • Examine the definition of ethics
  • Understand what constitutes an ‘ethical dilemma’ in various professional settings
  • Learn how to utilize the decision-making framework supported by NIU's College of Business
  • Understand how to integrate ethical decision-making with good leadership qualities

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
1. Staff effectiveness
3. Citizen Service
14. Advocacy and Interpersonal Communications
17. Integrity

NEW This Year!

Effective Performance Measurement & Performance Management for Public Organizations: What’s The Difference? Why Are These Terms Confused & How Are They Related?

Presented by Greg Kuhn, PhD, Assistant Director of Public Management and Training, Center for Governmental Studies, Northern Illinois University (Presenter bios)
February 22, 2017, 9:00 AM – 1:00 PM
NIU-Naperville

Are you measuring with meaning? What is being measured? What isn’t and what’s not being utilized? What is the difference between Performance Management and Performance Measurement? Why are these terms often confused for one another? How are they related? Or, are they? Presenters will review the key elements of effective performance measurement and performance management systems in a public organization.

The session will include discussions on why these terms are sometimes confused, and, they are related. The session will also point to how performance feedback and measures can provide valuable information to decision makers, stakeholders and constituencies about program efforts, effectiveness, outcomes and resource needs. Using data to inform decisions and analysis is not as foreboding as some might think. There is no such thing as a “one best way” to endeavor into performance measures, whether it’s for people or programs. Establish a system of measures in your organization will help build communications, accountability and decision-making. However, there are some necessary basics to learn. This session will introduce the fundamental approaches and examples of both performance measurement and management.

Objectives

  • Gain understanding of the differences and similarities between these often interchanged terms
  • Be able to define/explain/deploy performance measurement and performance management systems
  • Build individual skills and knowledge in performance measurement and performance management approaches and techniques
  • Link participants with resources for performance measurement and performance management

Civic Leadership Specialization Tracks:

Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
2. Policy Facilitation
3. Functional and Operational Expertise and Planning
5. Performance Measurement/Management and Quality Assurance
10. Budgeting
12. Human Resource Management
13. Strategic Planning

Customers Matter: Quality Customer Service is Essential for Your Bottom Line

Presented by John Newton, SPHR SHRM – SCP, President, John Newton and Associates (Presenter bios)
March 2, 2017, 9:00 AM – 1:00 PM
NIU-Hoffman Estates

Recognize the value of providing quality customer service to both internal and external stakeholders. Great customer service experiences from government agencies, public works, utilities, as well as nonprofits tend to be overlooked. Customer service is a core function of these entities; customers requesting and obtaining services from government or nonprofit agencies have a heightened expectation regarding the level of service that should be provided.

Improving customer service does not come without significant challenges. Government agencies and nonprofits serve citizens who fund their operations with tax dollars. Much is expected by these agencies. Unfortunately, many of us have come to expect the service to be poor due to personal customer experience. Online forms can be complicated and difficult to fill out. Wading through bureaucracy is time consuming and frustrating. So, when an agency takes steps to improve customer service, it makes a huge impact. Customer service extends far beyond the standard sales floor or fast food counter. It exists whenever an entity engages with the public, through service provision, information and educational calls, an even to events crafted by public entities to engage the public. Gain a better understanding of the value of customer service in their role as a public employee, and how they can, in simple ways, enhance the customer service experience by their stakeholders.

Objectives

  • Recognize who are your customers
  • Gain skills for filling the needs of customers and solving the problems of those challenging customers/customer situations
  • Create a culture of quality customer service

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional and Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement/ Management and Quality Assurance
14. Advocacy and Interpersonal Communication
15. Presentation Skills
16. Media Relations
17. Integrity
18. Personal Development


Are You the Perfect Board Member? What You Need to Know In Order to Lead and Govern

Presented by Tracy Rogers, Research Associate, Center for P-20 Engagement, Northern Illinois University (Presenter bios)
March 8, 2017, 9:00 AM – 1:00 PM
Giving DuPage/DuPage County Administration Building

Are the right people driving your bus? Board development is an ongoing process that ensures the Board has the knowledge, skills, and experience necessary to effectively meet the governance, functional, and expert needs of the organization. Board development is an investment in money, time and talent. The right mix of people with a passion for the purpose can advance the organization to greater success.

Don’t have the Board members you need to serve the organization and can’t keep the great ones you have recruited? Building a strong and reliable nonprofit Board of Directors is no easy task, but leveraging simple best practices and innovative strategies can mean the difference between an engaged, effective Board of Directors and a social club with minimal leadership. There are new strategies and vehicles for recruiting Board members and concrete steps your organization can take to set up the Board, and your nonprofit, for success. This workshop is designed for both nonprofits recruiting Board members and individuals looking to join Boards.

The workshop will address common Board governance, voting and procedural issues, as well as an exploration of those issues generally encountered by Boards in operating under the Open Meetings Act and the Freedom of Information Act, using practical examples and decisions issued by the Illinois Public Access Counselor in the Office of the Attorney General.

Objectives

  • Build a diverse recruitment strategy
  • Retain outstanding Board members
  • Conduct due diligence before joining a Board

Civic Leadership Specialization Tracks:

Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
1. Staff effectiveness
4. Citizen Service
9. Diversity
12. Human Resources Management
14. Advocacy and Interpersonal Communication

I.T. Checkup or Total Reconstruction?

Co-presented by Sam Ferguson, retired Municipal Director of Information Technology: Village of Palatine, Village of Schaumburg, Interim CIO for the City of Joliet; and by Greg Kuhn, PhD, Assistant Director of Public Management and Training, Center for Governmental Studies, Northern Illinois University (Presenter bios)
March 28, 2017, 9:00 AM – 1:00 PM
NIU - Naperville

Bits, bytes, gigabytes, network integrity and the cloud. What does it all mean? This workshop provides leaders with a good foundation to better understand the whirlwind of demands that information technology presents for every organization. Wi-fi, hi-fi or sci-fi? The workshop will present an up-to-date view on technology which every leader should know in order to survive in our digitally-driven environment. Government is not immune to the advances of technology. Participants will learn how and why technology matters and what is being embraced out there as “state of the art.” Participants will also learn about organizational decision-making approaches they can use to critically assess the cost-benefit and viability of new technologies. These new models will enable leaders to better manage competing demands as well as coordinate the integration of technological changes into old or new organizational arrangements.

Objectives

  • Build a better understanding of the ever-changing technological backbone of your governmental or nonprofit organization
  • Understand the technical concepts terms that corresponding to operational and capital needs for I.T.
  • Explore what’s on the cutting edge, what’s out of date and fiscal investments needed to keep up with staff and public expectations for connectivity, access, usability and productivity through technology

Civic Leadership Specialization Tracks:

Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
3. Functional & Operational Expertise & Planning
6. Initiative, Risk-taking, Vision, Creativity & Innovation
7. Technological Literacy

Executive Director 101 - Nuts & Bolts

Presented by Alicia Schatteman, PhD, Associate Professor with joint appointments to the Department of Public Administration in the School of Public and Global Affairs and the Center for NGO Leadership and Development (Presenter bios)

April 6, 2017, 9:00 AM – 4:00 PM
Giving DuPage/DuPage County Administration Building

This workshop will cover all the basics of running a nonprofit organization from planning, to human resources management, to budgeting and financial management, to performance measurement and communications. Whether you have just been promoted internally to the top staff position or you are switching sectors to manage your first nonprofit, this workshop is for you. For practiced professionals this workshop is a great way to refresh and update your skills in compliance with current best practices.

Objectives

  • To understand the roles and responsibilities of the Executive Director in relation to the Board of Directors
  • To assess risks for the organization and develop a plan to mitigate those risks
  • To understand the necessity for long-term strategic planning for the organization
  • To understand the process and purpose of performance measurement
  • To use paid and volunteer staff effectively
  • To know how best to promote your organization, your events and programs through the latest technology tools

Civic Leadership Specialization Tracks:
Community/Economic Development
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
4. Citizen Service
5. Performance Measurement/Management and Quality Assurance
10. Budgeting
12. Human Resources Management
13. Strategic Planning

NEW This Year!

Engineering for Non-Engineers: Infrastructure & Design the Questions to Ask

Presented by Mike Shrake, Vice-President/Principal, Gewalt Hamilton Associates, Inc., and Greg Kuhn, PhD, Assistant Director of Public Management and Training, Center for Governmental Studies, Northern Illinois University (Presenter bios)
April 12, 2017, 9:00 AM – 1:00 PM
NIU-Hoffman Estates

Do you feel lost or a little behind when your Village/City Engineer or consulting engineers present information, analyses or options to you? Do you understand the language and lingo of civil engineers on items like “Manning’s Coefficient” or, “Abram’s Law” or “jetting a trench” or “fixed form paving?” How about the mystery of estimates and preparing design plans? Do you understand the basics of Illinois Law or Regulations when it comes to stormwater, drainage, public r.o.w’s, MFT Funds? How about the Federal Highway Program and standards? Are you familiar with OSHA construction standards and the use of trench boxes and the hazards of excavation and unstable soils and your municipalities risk as “owner” during a construction project? These are just the sample of the kinds of terms and concepts that non-engineer decision makers at the elected or senior administration level often encounter when engineers work to give your organization their best advice. Join us for a morning workshop that will shed light on these and other terms and concepts that can equip you to better understand the expertise you Village/City Engineer, or consulting engineers bring you their best analysis and advice.

Objectives

  • Build a strong understanding of the intersection of civil engineering and policy
  • Understand the terms, concepts and critical information often provided by experts for some of your most expensive or controversial public works/utility decisions
  • Learn about cost-estimating, design choices and options
  • Be informed on the regulations and opportunities that come with Federal, State and Local standards and requirements for public improvements

Civic Leadership Specialization Tracks:

Community/Economic Development
Governmental

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement, Management & Quality Assurance
8. Democratic Advocacy & Citizen Participation
10. Budgeting
13. Strategic Planning

Local Government Financial Reporting: Production and Consumption Realities

Presented by Shannon Sohl, PhD, Senior Research Associate, Center for Governmental Studies, Northern Illinois University (Presenter bios)
April 18, 2017, 9:00 AM – 1:00 PM
NIU-Naperville

Financial reports are one of the key areas of governmental transparency and accountability. Annual audit reports (also known to many as the Comprehensive Annual Financial Report or CAFR) are one of the most reliable sources for understanding financial condition. These reports document the manner in which local leaders paid for, financed or are saving up to pay for their policy choices. Rich details within annual audit reports can also serve as inputs for preparing the budget as well as other analyses, pointing leaders in the right direction for future policy choices.

Objectives

  • Become familiar with essential general concepts in local governmental annual audit reports with a particular emphasis on Illinois
  • Understand the complexities surrounding financial reporting systems, process and politics
  • Learn what others are doing to positively impact transparency and efficiency of producing and consuming financial information
  • Gain insight into what is on the horizon for financial reporting, particularly with regard to key legislation stemming from national regulators

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Human Resources

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
5. Performance Measurement, Management & Quality Assurance
8. Democratic Advocacy & Citizen Participation
10. Budgeting
11. Financial Analysis
16. Media Relations
17. Integrity

Leadership Lessons: Trying Times Demand Sound Leadership

Presented by Greg Kuhn, Assistant Director of Public Management and Training, Center for Governmental Studies, Northern Illinois University (Presenter bios)
April 28, 2017, 9:00 AM – 4:00 PM
NIU-Naperville

* This is one of two core workshops required to earn a CLA ‘Certificate of Achievement’ -The two core workshops are: “Leadership Lessons: Trying Times Demand Sound Leadership” and “New Civics and the Impact of Globalization,” plus the equivalent of two full-day workshops.

This workshop is an active exploration of the art and science of leadership. Participants will study various leadership styles as well as the broad spectrum of tools, techniques, and theories available for leading an organization. The workshop is interactive and uses video, written case studies, simulations, and discussion to explore current issues, authors, and developments in leadership theory and practice. Participants will leave the session energized and with new insights on how they act and serve as leaders. Administrative leaders, elected officials, volunteer Board members, and supervisors will all benefit from this course.

Objectives

  • Learn the difference between leadership and management
  • Develop an understanding of the wide variety of leadership approaches in use today
  • Gain insight into your own leadership style

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement, Management & Quality Assurance
8. Democratic Advocacy & Citizen Participation
9. Diversity
14. Advocacy and Interpersonal Relations
16. Media Relations
17. Integrity


Collaboration, Coordination, and Consolidation in Local Government

Presented by Eric Zeemering, PhD, Associate Professor in the Department of Public Administration in the School of Public and Global Affairs at Northern Illinois University (Presenter bios)
May 4, 2017, 9:00 AM – 1:00 PM
NIU-Naperville

Consolidation is often a mantra of local government reform, yet, the consolidation of government units is rare and difficult. Instead, local government professionals have developed models of collaboration and service sharing in order to enhance local government efficiency through cooperation effort. This workshop will discuss challenges associated with local government consolidation and identify examples of collaborative alternatives. Participants will review examples in which local governments have successfully developed shared service models and walk through effective management procedures to develop collaborative projects.

Objectives

  • Inventory alternative approaches to local government consolidation
  • Identify planning procedures for collaboration and shared services
  • Discuss management competencies for collaboration and practice with applied examples

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional and Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement/Management and Quality Assurance
8. Democratic Advocacy & Citizen Participation
10. Budgeting

Land Use, Economic Development, and Zoning

Presented by Michael T. Jurusik, James V. Ferolo, and Gregory T. Smith, Klein, Thorpe and Jenkins, Ltd. (Presenter bios)
May 11, 2017, 9:00 AM – 1:00 PM
NIU-Naperville

Regulation of land use is a basic and essential function of local government. Because land use law is drawn from constitutional principles of due process and statutory limitations of local government authority, it is critical that local officials have an understanding of their power and responsibilities. In addition, local officials want to see their communities thrive and grow. Understanding the statutory tools available for economic development will help leaders facilitate the growth and development of their communities.

Objectives

  • Understand Illinois land use law as it pertains to comprehensive land planning, zoning procedures, and economic development
  • Learn how comprehensive planning serves as the foundation for zoning, and the statutory basis for comprehensive land use planning
  • Gain awareness of the basic elements of zoning and statutory and constitutional requirements of proper zoning procedures and regulations
  • Become familiar with the basic statutory tools of economic development, including tax increment finance, special service areas, business development districts and tax rebates.

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
8. Democratic Advocacy & Citizen Participation
10. Budgeting
11. Financial Planning

Grant Writing - Part 1: Skills and Secrets

Presented by Robert Marovich, Associate, Ruby & Associates (Presenter bios)
May 16, 2017, 9:00 AM – 1:00 PM
DeKalb County Community Foundation

This is an advanced grant writing workshop for development professionals who are currently responsible for preparing grant proposals for their organizations or have done so in the past and are looking to refresh their skills. In this interactive session, Robert Marovich, author and veteran grant writer with nearly 30 years’ experience in nonprofit development, will discuss the art and science behind creating competitive grant requests and how to ensure they get the attention of the staff and Boards of private and corporate foundations. Participants are encouraged to bring a copy of a proposal, letter of inquiry, and cover letter to the workshop for critique and improvement.

Objectives

  • Understand the overall structure and expectations for grant writing
  • Learn how to craft a proposal
  • Explore the elements essential to constructing a winning request
  • Identify new funding sources

Civic Leadership Specialization Tracks:

Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
2. Policy Facilitation
4. Citizen Service
10. Budgeting
11. Financial Analysis
14. Advocacy and Interpersonal Communication
15. Presentation Skills

NEW This Year!

High Reliability Organizations: Are You at the Forefront of This Emerging Designation Where Failure Is Not A Viable Option

Presented by Greg Kuhn, Assistant Director of Public Management and Training, Center for Governmental Studies, Northern Illinois University including a panel of HRO practitioners/thinkers (Presenter bios)
May 17, 2017, 9:00 AM – 1:00 PM
NIU-Naperville

What do these types of organizations or teams have in common? …nuclear power plants, commercial aviation, hospitals and their OR’s and ER’s etc., Navy aircraft carrier pilots, air traffic controllers? They all represent what’s come to known as High Reliability Organizations (HROs). HROs are the types of organization where acute failures in mission or performance result in a high price or extensive losses for others. Where does your organization fit in? How about police, fire, water utilities, public works departments, disaster responses, haz mat scenes, etc. Almost all local governments of all sizes and kinds are HROs too. High Reliability Organizations are commonly described as “an organization that performs high-risk work but without rare, catastrophic events”. Learn about the concepts and principles of HROs and how the emerging organizational concept is capturing and fostering new thinking in high-risk/high-reliability organizations from public to private industry. Engage with others and explore how quality, safety, reliability, resilience, preparation and organizational culture must all come together to create effective HROs.

Objectives

  • Be introduced to the concept of High Reliability Organizations
  • Understand the essence of HRO’s and how we rely on and are surrounded by these types of organizations
  • Learn how HRO concepts evolved and how they can and should apply to your unit of government
  • Explore the elements essential to creating and HRO culture

Civic Leadership Specialization Tracks:
Governmental
Human Resources

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement, Management & Quality Assurance
6. Initiative, Risk-taking, Vision, Creativity and Innovation
8. Democratic Advocacy & Citizen Participation
16. Media Relations

Collective Bargaining: Labor and Management Relations

Presented by Thomas M. Melody, Esq., Partner, Klein, Thorpe & Jenkins, Ltd. (Presenter bios)
May 23, 2017, 9:00 AM – 1:00 PM
NIU-Naperville

Fraught with legal and human resource conundrums, labor and management relations can be a difficult area to navigate. Learn negotiation fundamentals as workshop leaders describe and analyze the statutory framework for public sector collective bargaining, unfair labor practices and procedures, and grievance arbitration. Whether you are involved at the bargaining table with unions (police, fire, or outside contractors), or hiring a new city manager, changing laws and regulations complicate the already challenging environment of government labor relations. Discuss the issues frequently arising in public sector collective bargaining and review real-life examples of the difficult issues and decisions that require skillful negotiation by public officials to reach a win-win outcome.

Objectives

  • Understand the basics of negotiating public sector collective bargaining agreements
  • Gain insights into union positions and perspectives
  • Learn various collective bargaining strategies

Civic Leadership Specialization Tracks:
Governmental
Human Resources

Addresses ICMA Practice Areas:
2. Policy Facilitation
4. Citizen Service
10. Budgeting
11. Financial Analysis
12. Human Resources Management

NEW This Year!

Grant Writing - Part 2: Grant Writing 200

Presented by Robert Marovich, Associate, Ruby & Associates (Presenter bios)
June 1, 2017, 9:00 AM – 4:00 PM
DeKalb County Community Foundation

This hands-on workshop is for individuals who have attended Grant Writing – Part One: Skills and Secrets in the past and/or have been performing grant writing duties for some time and want to make their letters and proposals more competitive. In addition to providing participants with advanced tips and techniques, this 200 course will feature a presentation from a foundation officer about the current grant-making climate, what foundations look for in successful proposals and inquiry letters, and best practices in making an initial personal approach to a foundation.

Participants who wish to have their grant writing work reviewed are asked to bring one sample proposal and one sample letter of inquiry with them to the workshop. A major portion of the second half of the day will be dedicated to a public review of individual work and ways to enhance the persuasive elements of these letters and proposals.

Objectives

  • Know how to craft letters of inquiry and grant proposals based on what foundations look for in a competitive request.
  • Have the confidence to approach private and corporate foundations to discuss their organization and program.
  • Receive constructive feedback on their proposal and letter.

Civic Leadership Specialization Tracks:

Community/Economic Development
Governmental
Human Resources
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
10. Budgeting
11. Financial Analysis
14. Advocacy and Interpersonal Communication
15. Presentation Skills


Improving Intergovernmental Relations—Partnerships with Local, State and Federal Agencies

Presented by Curt Wood, PhD, retired recently as an Associate Professor in the Department of Public Administration in the School of Public and Global Affairs at Northern Illinois University (Presenter bios)
June 2, 2017, 9:00 AM – 1:00 PM
NIU-Naperville

For local governments, productive working relationships with state and federal government agencies are important for the quality of local public services. However, higher governments often seem distant and unfamiliar with local needs. This workshop will review fundamentals in intergovernmental relations—working relationships among government agencies. The session will emphasize how local governments can improve interaction with state and federal agencies, with an emphasis on the personal skills needed for building effective relationships across organizational boundaries.

Objectives

  • Describe trends in intergovernmental relations for local government
  • Inventory common challenges experienced by local governments when working with state agencies
  • Discuss policy and management approaches used to craft effective working relationships with state and federal agencies

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
4. Citizen Service
8. Democratic Advocacy and Citizen Participation
17. Integrity

NEW This Year!

Social Media - Connecting Agencies or Governments and Constituents

Presented by Cheryl Fayne-dePersio, Communications Manager for the Village of Northbrook  (Presenter bios)
June 7, 2017 - 9:00 AM - 1:00 PM
Giving DuPage/DuPage County Administration Building

Social media has exploded as a communication tool. If you need evidence, look at world events and even the 2016 Presidential campaign. Tweet? Unfriend? Status? Follow? Hash-tag? These terms and the very thought of social media are second nature to younger professionals, officials and stakeholders but somewhat bewildering for those more comfortable with more traditional or early electronic communication tools (like brochures, voicemail, email and texting!). Even though it can be intimidating, social media is a new and expanding world of communication that can be used to inform and engage stakeholders, residents, clients and organization members.

Objectives

  • Gain an understanding of the use and prevalence of ‘new media/social media’ in the nonprofit and governmental arenas
  • Build individual skills and knowledge in new media / stakeholder engagement practices and techniques
  • Introduce participants to options for social media use for their organizations

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
8. Democratic Advocacy and Citizen Participation
14. Advocacy and Interpersonal Communication
15. Presentation Skills
16. Media Relations



NEW This Year!

Nonprofits and Community Engagement-Tools and Techniques for Connectedness

Presented by Tracy Rogers, Research Associate, Center for P-20 Engagement, Northern Illinois University (Presenter bios)
June 15, 2017, 9:00 AM – 1:00 PM
Giving DuPage/DuPage County Administration Building

What is community engagement? If you’re a nonprofit, aren’t you “engaged already”? Non-for profit organizations are by definition, connected to the communities and stakeholders they serve. However, a question that frequently arises in both new and mature organizations is this “what does it meant to be truly “engaged”? How can organizations be truly connected with their stakeholders, clients and community members? Is your organization in a state of readiness for engagement? Can it or has it mobilized support? Is that support sustained or sustainable? How does your mission fit with the needs of the community as well as the views of constituents, members and the community at large? How can you connect your resources to the needs of the population you serve? How can you recruit others to join your cause and advance your mission? Is your organization capable of raising its profile, build lasting relationships and advance its mission for the communities its pledged to serve? This workshop will introduce participants to the concepts, tools and leadership steps necessary to build healthy community engagement.

Objectives

  • Gain understanding of the importance of community engagement for not-for-profit organizations
  • Build individual skills and knowledge in community engagement practices and techniques
  • Link participants with resources for engagement

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement, Management & Quality Assurance
8. Democratic Advocacy and Citizen Participation
10. Budgeting
14. Advocacy and Interpersonal Communication
15. Presentation Skills


NEW This Year!

Community Surveys: How, When, & Why

Presented by Mindy Schneiderman, Assistant Director, Center for Governmental Studies, Northern Illinois University and Greg Kuhn, Assistant Director of Public Management and Training, Centerfor Governmental Studies, Northern Illinois University (Presenter bios)
June 20, 2017,9:00 AM – 1:00 PM
NIU-Naperville

On-the-spot polling, surveys, instant feedback and laptop/pda participation seem to be everywhere. Local governments and not-for-profits are not immune to changing expectations when it comes to gathering accurate input, feedback and public opinions. With so many choices and so much at stake, the question that surfaces is “What approach is best”? Do all survey techniques fit all circumstances? Are the results of informal polling, surveys or drop-off cards reliable or legitimate inputs for decision-making? How can you capture public input for key policy decisions and questions? This workshop will approach these questions in two parts: polling and community surveying, and public input and participation for legislative action including public hearings and informational meetings. Dr. Mindy Schneiderman, head of NIU’s Public Opinion Laboratory at CGS and Dr. Greg Kuhn, Asst. Director of Public Management and Training at CGS will offer vital insights into the methods, techniques and credibility of scientifically designed survey methods vs. post card or do-it-yourself survey software approaches. NIU’s POL undertakes about 30 surveys a year for client groups ranging from Federal and state government agencies to local governments. This workshop will introduce participants to the concepts and tools essential to capturing accurate feedback and input.

Objectives

  • Gain an understanding of the variety of methods available for conducting community attitude/satisfaction surveys
  • Build individual skills and knowledge in what techniques can be used and at what costs
  • Build knowledge and decision-making awareness on the difference between statistically significant/accurate surveys and informal survey techniques
  • Link participants with resources for community polling and engagement

Civic Leadership Specialization Tracks:
Community/Economic Development
Governmental
Nonprofits

Addresses ICMA Practice Areas:
1. Staff Effectiveness
2. Policy Facilitation
3. Functional & Operational Expertise and Planning
4. Citizen Service
5. Performance Measurement, Management & Quality Assurance
8. Democratic Advocacy and Citizen Participation
10. Budgeting
14. Advocacy and Interpersonal Communication
15. Presentation Skills

Certificate of Achievement Recipients

Contact

For additional information about the Civic Leadership Academy, please contact:

CivicLeadershipAcademy@niu.edu

Sponsors

Giving Dupage

NonGov

NIU CPE

DCNP

Springboard